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Privacy Policy

At HeHealth Pte. Ltd., we care about your privacy. HeHealth Pte. Ltd. and its affiliates (collectively, “HeHealth”, “we”, “us”, or “our”) are committed to protecting your personal information and privacy. The purpose of this privacy statement (“Privacy Policy”) is to inform you about our privacy practices, including how we collect, use and disclose your Personal Information. This Privacy Policy applies to your use of the HeHealth website located at: (the “Site”), and all services provided by us in connection with the Site including, without limitation, the HeHealth mobile app (the “HeHealth App”, collectively with the Site, the “Services”) We might amend this Privacy Policy from time to time. Visit this page regularly in order to understand what we do. 


“Personally, Identifiable Information” or “PII” means information that can be used to identify you personally, such as an email address, a photograph with unique identifying features, etc. If you choose to provide Personal Information to us, we assume that you consent to the collection, use and disclosure of your Personal Information as outlined in this Privacy Statement.


Information We Collect

The data you provide to us is collected and used by us to provide you with our best service. If you choose to provide Personal Information by using the Services, we assume that you consent to the collection, use, and disclosure of your Personal Information as outlined in this Privacy Statement. 


If you provide Personal Information about another individual to us, it is your responsibility to obtain the consent of that individual to enable us to collect, use, and disclose his or her information as described in this Privacy Statement.


We may gather the following types of Information through our Services:

HeHealth App and related services

For individuals who use the HeHealth App and any related services, we may collect information from you or from your use of the HeHealth App. This may include:

  • Information you submit to us: (i) information used to create an online account, such as user ID, password; and (ii) information regarding any images or conditions which you submit to the HeHealth App; and (iii) information you voluntarily provided us when responding to surveys and questionnaires.

  • Information we automatically collect: we collect general statistical information relating to your use of the HeHealth App including, but not limited to, log data and usage information (collectively “Traffic Data”). Traffic Data is anonymous information which does not personally identify you, but which may be used for improving your experience using our Services. Traffic Data may be provided to third parties.

  • We may also use “cookies” or enlist third party services which use cookies to track your preferences and activities on our Site.

  • We also process the images you submitted and store it compliant to HIPAA. We may also use it anonymously for our future studies.

  • Professional applicants (i.e. Doctors) may be asked for additional information, including, but not limited to, full names, emails, addresses, professional license and certification information, and payment-related information.

  • Other Personal Information may be requested in certain circumstances.

Use of information

HeHealth may use, share, transfer, or disclose your PII and/or usage statistics, itself or in conjunction with third parties, for payment processing, fraud prevention, customer service, research, and to tailor HeHealth’s content and services to its users’ needs. HeHealth may share your PII with any parent company, subsidiaries, joint ventures, or other companies under common control.

Data privacy and security

We use security procedures and technical and physical restrictions for accessing and using the personal data on our servers. Only authorized personnel can access your personal data. We take such steps as are necessary for the circumstances to ensure that any third party service providers treat your data securely and in accordance with applicable laws. Data are stored and secured according to HIPAA compliant guidelines. All data that you provide through the App and/or the Website is encrypted when it is transferred to or from the servers. The cloud server infrastructure is protected using firewalls and monitoring.

If you have reason to believe that your interaction with us is no longer secure, please contact us immediately using the contact information. HeHeath cannot guarantee the security of your PII or any other information provided over the Internet and will not be responsible for breaches of security. We will retain your Personal Information only for as long as necessary to fulfill the purposes for which that Personal Information was collected and as otherwise permitted or required by law. We may delete or otherwise dispose of any or all of your Personal Information, whether stored electronically or in paper form, at any time without notice.

Children privacy protection

Our service can only be used when you have reached the age of eighteen (18) years or when you are older. When we identify personal information of children younger than eighteen (18) years old, we shall delete the data based on our legal obligations.

Last modified: 12 April, 2022.

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